‘Morons like these should be denied the use of technology, even the fire starting tools of the caveman, as even the forest may become endangered.’ – Darth Grievous.

The reason why this moron is frustrated enough to send the above mail was that it has complained that the Blackberry – with 2 r’s please – did not synchronise right away with Outlook the moment it deletes the email from the the Blackberry.

There is really no issue with its Blackberry, really, because the day before the handheld was wiped and updated with the newest version of the handheld software available to SingTel, and the synchronisation options were checked to ensure they are set correctly, and at least 3 test mails sent to ensure that when the mails are deleted either on the handheld or Outlook, it will be synchronised.

What we aren’t aware was the ignorance of the user – our fault for assuming that it would have been difficult to know that being a wireless device, it is unlikely for the Blackberry to be always connected to our network. And even if it is, the distance separating the relay station and the device and our network would have always ensured that there will be a lag… a simple fact that is obvious to most adults and children, and even some of your more discerning domesticated animals.

‘Strike down another with your frustration. Make them miserable along with you!’ – Darth Grievous.

Here’s some facts, since you asked.

Firstly, ‘this’ was working before because it was on another machine. Did someone tell you something else on it was broken? I suspect not. But suffice to say that while attempting to get the other problem fixed, my colleague decided it was simpler to just swap the problem machine with another. It doesn’t matter that this is actually the worst solution since it’s more akin to sweeping the dirt under the carpet!

Anyway, whatever remedies we had for the new problem that arose, we tried them and when they failed we attempted to find and follow an email trail to whoever introduced this data export thingie to our company. But thanks to the high turnover rate in your verdammt department, this was impossible! And to make matters worst, we can’t test the changes we made until the next day when this task is to run again. Meantime, your own colleagues have gotten it completed on another machine that worked because there’s a dateline to it.

So, that’s the issue to this so damned frustrating matter. And thank you very much for sharing it with me by sending this dumb mail of yours 7 minutes into the day’s start, to the common mailbox read also by my bosses, and made it sounds like all of us haven’t or aren’t doing anything all along to get this blasted problem resolved!